Our Shipping Commitment
We are committed to providing a simple, reliable, and convenient shipping experience for every fragrance order.
All products available through our website include free shipping. Our fulfillment process is designed to ensure that orders are carefully prepared, securely packaged, and dispatched efficiently.
Order Processing
Orders are generally processed within 1–3 business days after the order has been successfully placed.
During processing, our team reviews the order details, prepares the products, and completes the necessary fulfillment procedures before shipment.
Processing time may vary slightly depending on order volume, product availability, or other operational circumstances.
Once an order has been dispatched, customers may receive shipping confirmation and available tracking information through the contact details provided during checkout.
Delivery Time
Orders are generally expected to arrive within 6–12 business days after shipment.
Delivery times may vary depending on the destination, carrier operations, transportation conditions, weather, customs processing, and other circumstances that may affect the delivery network.
The estimated delivery period is provided as a general guideline and does not represent a guaranteed delivery date.
Free Shipping
All products on our website are eligible for free shipping.
No additional standard shipping charge is added to eligible orders during checkout.
Shipping costs associated with the standard delivery service are covered by our store.
Shipping Address
Customers are responsible for providing complete and accurate shipping information during checkout.
Please carefully review the recipient name, address, postal code, telephone number, and other relevant delivery information before completing your order.
An incorrect or incomplete shipping address may result in delivery delays, unsuccessful delivery, or the need for additional arrangements.
If you notice an error in your shipping information after placing an order, please contact our customer service team as soon as possible.
Once an order has entered the shipping process, changes to the delivery address may no longer be possible.
Order Tracking
When tracking information is available, it may be provided through the shipping confirmation associated with your order.
Tracking information can take some time to become active after an order has been dispatched.
Shipping updates are provided by the applicable carrier, and tracking information may not update continuously during transportation.
Delivery Delays
Although we work to process and dispatch orders efficiently, delivery times may occasionally be affected by circumstances outside our direct control.
These circumstances may include carrier delays, transportation interruptions, severe weather, customs processing, increased shipping volume, operational disruptions, or other events affecting the delivery network.
When a delay occurs, we will provide available order information and assist customers where possible.
Lost or Missing Packages
If tracking information indicates that a package has been delivered but the customer cannot locate it, customers should first check the delivery area, mailbox, building reception area, or other secure locations associated with the shipping address.
Customers may also check with household members, neighbors, or the applicable carrier when appropriate.
If the package remains missing, please contact our customer service team with the order information so that the situation can be reviewed.
Damaged Packages
We take care when preparing and packaging fragrance products for shipment.
If a package arrives damaged, customers should contact our customer service team and provide the relevant order information along with details of the issue.
Our team will review the circumstances and provide appropriate assistance based on the condition of the shipment and order.
Incorrect or Missing Items
If an order contains an incorrect product or an item appears to be missing, please contact our customer service team with the relevant order information.
We will review the order details and fulfillment information and assist with resolving the issue.
Multiple Products in One Order
Orders containing multiple products may be processed and shipped together or separately depending on product availability and fulfillment arrangements.
If products are shipped separately, customers may receive different shipping notifications or tracking information for the individual packages.
The estimated delivery period for each shipment may vary depending on the applicable carrier and transportation conditions.
Delivery Address Changes
Address changes should be requested as soon as possible after an order is placed.
We will make reasonable efforts to assist with address corrections before an order enters the shipping process.
Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.
Customers are responsible for providing accurate delivery information when placing an order.
Unsuccessful Delivery
If a carrier is unable to complete delivery because of an incorrect address, unavailable recipient, access restrictions, or other delivery-related circumstances, the package may be held, returned, or otherwise handled according to the carrier's procedures.
Customers should contact our customer service team if an order cannot be delivered so that available options can be reviewed.
Returns and Shipping
All products include free standard shipping when the order is placed.
If a customer requests a return, the return process will be handled according to our Refund Policy.
Customers should contact our customer service team before sending a product back to receive the appropriate return instructions.
Contact Us
For questions or assistance regarding shipping,