Our Refund Commitment
We want every customer to feel confident when shopping with our fragrance collection. Our refund policy is designed to provide a clear and straightforward process for eligible returns while maintaining the quality and condition of our products.
We offer a 60-day return period for eligible purchases. Once an approved return has been received and reviewed, eligible refunds are generally processed within 5–10 business days.
60-Day Return Period
Customers may request a return within 60 days of receiving their order.
To be eligible for a refund, the product should be returned in appropriate condition with the original packaging and relevant product components where applicable.
Products that have been significantly used, damaged, altered, or returned without required components may not qualify for a refund.
Fragrance Returns
Because fragrances are personal-use products, the condition of each returned item is important.
We recommend keeping the original packaging and handling the fragrance carefully if you are considering a return.
Returned fragrance products should be in suitable condition for inspection. Products that show significant signs of use or damage may be subject to review before a refund is approved.
Return Request
Customers should contact our customer service team before sending a product back.
Please provide the order information and relevant details regarding the return request. Our team will review the request and provide the appropriate return instructions.
Products should not be sent to an address that has not been provided or confirmed by our customer service team.
Return Review
After the returned product is received, our team will inspect the item and verify the associated order information.
The condition of the product, original packaging, included components, and other relevant details may be considered during the review.
Once the review has been completed, customers will be notified of the applicable refund status.
Refund Processing
Approved refunds are generally processed within 5–10 business days after the returned product has been received and reviewed.
Refunds are normally issued to the original payment method used for the purchase.
After the refund has been processed, the time required for the funds to appear in the customer's account may vary depending on the payment provider or financial institution.
Refund Amount
For an approved return, the eligible purchase amount will be refunded according to the applicable return conditions.
All products on our website are offered with free shipping, so standard shipping charges are not deducted from eligible refunds.
Any additional costs associated with circumstances outside the standard return process may be reviewed individually by our customer service team.
Damaged Products
We carefully prepare and package fragrance products before shipment.
If a product arrives damaged, customers should contact our customer service team with the order information and details of the issue.
Our team will review the situation and provide appropriate assistance based on the circumstances.
Customers may be asked to provide relevant information or photographs to help us evaluate the condition of the shipment.
Incorrect Products
If you receive a product that differs from the item included in your order, please contact our customer service team with your order information.
We will review the order and fulfillment details and provide appropriate instructions for resolving the issue.
Missing Products
If an item appears to be missing from your order, please contact our customer service team so that the order and fulfillment information can be reviewed.
Our team will work with the available order and shipping information to assist with resolving the issue.
Non-Eligible Returns
A return may not qualify for a refund when the product has been significantly used, intentionally damaged, altered, or returned without the required product components.
Products that are not returned in suitable condition may be rejected following inspection.
Items sent without following the return instructions provided by our customer service team may also experience delays in processing.
Exchanges
Our standard process is primarily designed for returns and refunds.
Customers who would like to purchase a different fragrance may return an eligible product through the applicable return process and place a new order separately.
Product availability may vary when a new order is placed.
Order Cancellation
Orders may begin processing shortly after they are placed.
Customers who need to cancel an order should contact our customer service team as soon as possible.
Cancellation requests are reviewed according to the current processing status of the order. Once an order has entered the fulfillment or shipping process, cancellation may no longer be possible.
If cancellation is no longer available, the standard return process may apply after delivery.
Return Shipping
Customers should contact our customer service team before arranging a return shipment.
Return shipping arrangements may vary depending on the reason for the return and the circumstances of the order.
The appropriate return instructions will be provided after the return request has been reviewed.
Refund Delays
Approved refunds are generally processed within 5–10 business days after the returned product has been received and reviewed.
Once a refund has been issued, the actual posting time may depend on the payment provider or financial institution.
Processing times can therefore vary after the refund has been completed on our side.
Contact Us
For assistance with returns, refunds, damaged products, incorrect orders, or other refund-related matters, please contact our customer service team through the Contact Us page.
Please include your order information when contacting us so that our team can locate the relevant purchase and provide efficient assistance.
We are committed to handling every eligible return and refund carefully while providing a clear, professional, and dependable customer experience.